Studio Theatre update on COVID-19 as of May 7, 2020
To our patrons and community,
Based on projections about COVID-19, with social distancing guidelines extending and stay-at-home orders issued, Studio Theatre is canceling the remainder of our 2019-2020 season. Impacted performances include Pass Over, Fun Home, and Aspen Ideas.
This is disappointing for all of us, but we believe it is the best decision to protect the health and safety of our audiences, artists, staff, and volunteers.
To patrons who purchased tickets to Pass Over, Aspen Ideas, or Fun Home: their value has been transferred to your account as a credit. There are a number of options available to you when considering what to do with your tickets:
If you are a subscriber or patron with tickets to Pass Over, Fun Home or Aspen Ideas, complete this form to let us know what you would like to do with your tickets.
Please respond by June 30, 2020. After that point, we will assume that you want the tickets to remain a credit on your account.
Cancelling performances—let alone closing its facilities entirely—places tremendous financial strain on any theatre. Studio Theatre's Board of Directors has generously pledged $245,000 collectively to establish a COVID Relief Fund. Donate now to join them in helping us brace against this crisis, emerge strong, and vigorously resume our work on stage.
In addition to these updates, we want to remind you of some prior information related to our response to COVID-19:
Virtual Box Office: Our Box Office is working remotely. Phones are open Tuesday – Friday from Noon – 4 p.m. The Box Office can be reached at 202.332.3300 or email@example.com. Bear with us as we process a higher than normal call volume.
Closed to the public: Our building will remain closed to the public for the foreseeable future, until DC government deems it safe to reopen.
Community events: The Pass Over Community Tour has been postponed until further notice. All community events at Studio have been suspended.
Pass subscribers: If you are a Pass holder, online Pass redemption is not possible at this time. Contact the Box Office with questions or assistance redeeming Passes.
Work from home. We are implementing a “work from home” policy for all non-critical staff.
If you have questions, visit Frequently Asked Questions for more information.
We will provide further updates as they are available.
Thank you for sticking with us during this turbulent time. We’ll be back before you know it, bringing you powerful stories and real, live connection when we’ll need it most.
*on-account credits may not be used toward the purchase of tickets to future fundraising events
What is Studio offering to patrons who have tickets to canceled performances?
Studio is offering many options for our patrons:
Will I receive a receipt for my donation?
Yes, but please bear with us. We’re processing a high volume of changes to ticket orders and are working through them as quickly as we can. Receipts will be issued in the coming weeks.
Can my credit be used for future seasons at Studio?
Yes, the balance on your account will be good for future seasons.
Can my credit be used towards my subscription?
If you have not paid, or are in the process of a payment plan, you can use your credit towards your subscription.
Can I use my credit online?
At this time, you may only use your credit by contacting the Box Office by email at firstname.lastname@example.org or by calling 202.332.3300. Phones are open Tuesday – Friday from Noon – 4 p.m.
How to I see how much credit I have?
To find out how much credit you have on your account, contact the Box Office by email at email@example.com or by calling 202.332.3300. Phones are open Tuesday – Friday from Noon – 4 p.m.
Can I get refund?
Yes, we are offering full refunds back to the cards used for the initial purchase. Refunds generally take 7-10 business days to show up on your bank statement.
Can I choose to donate a portion of the value of my tickets and keep the rest on account or get it refunded?
Yes, just contact the Box Office by email at firstname.lastname@example.org or by calling 202.332.3300. Phones are open Tuesday – Friday from Noon – 4 p.m.
How can I contact the Box Office while Studio’s building is closed?
You can call the box office number at 202-332-3300, please bear with potentially longer wait times, as we are limited in staff. Phones are open Tuesday – Friday from Noon – 4 p.m. You can also email email@example.com.
Can I still mail in my subscription form?
Yes, you can mail your form. Studio Theatre’s address is 1501 14th Street NW, Washington DC, 20005.
Will you be offering a streamed version of Pass Over, Fun Home, or Aspen Ideas?
No, we will not be streaming versions of our plays.